This page holds the answers to common questions that are asked about Journal Macro.

- How can I give my macro a meaningful name?

You can find a description edit box in the bottom-left corner of the main window. Modify the first line, the name of the selected macro will change dynamically.

- How to simulate key combinations, such as Ctrl + Shift + C?

To simulate Ctrl + Shift + C, please insert "<ctrl_down><shift_down>C<shift_up><ctrl_up>" into a keystroke command. There is a panel in the bottom of the keystroke command editor, all the special keys are listed there. Thus, you don't need to remember how to the special tags, such as "<ctrl_down>".

- My serial number was lost. How can I get it again?

Please contact us at sales@chosensoft.com with your register name and your order number.

- How do I know Journal Macro has been sucessfully registered?

The "GetNow" button in the main window will be removed in registered version.

- I keep getting the error message "Time out when waiting for key releasing" when launching a macro while no key is being pressed actually. Why?

Only a few of customers have the problem. Journal Macro checks the keyboard state before launching a macro to ensure the macro works correctly. Some software doesn't restore the keyboard state after using it. To disable Journal Macro from checking the keyboard state, you can create a file named "WUNKPOff.txt" in the the folder where Journal Macro is installed in, and then restart Journal Macro. By default, Journal Macro is installed in "C:\Program Files\Journal Macro".

- How to stop recording?

Press Shift+Pause.

- How to repeat a macro infinitely?

Set the repeat count to zero. Its pre-defined global hot key is "Alt+Num -".

- What are Pulse mode and Flow mode?

Please refer to Main User Interface for this information.

- How do I use the Pause function during recording?

Press the Pause key, do something you don't want to record and press Alt+Pause to resume recording.

- How to set repeat count with global hot keys?

Please refer to Pre-defined Global Hot Keys for this information.

- Why does Journal Macro find a wrong window during playback?

Because some windows are so similar, that Journal Macro cannot distinguish them occasionally.

- Why does Journal Macro stop recording/running a macro when I press Ctrl+Alt+Delete or Ctrl+Esc?

Journal Macro has to do that because of implement limitations.

- Why doesn't mouse wheel work?

In fact, mouse wheel operations are not recorded due to implement limitations.

- Why can't the help file be displayed correctly under Windows NT4?

Please update Internet Explorer to version 5.0 or later.

- I got an error about a dynamic link library, oleacc.dll, could not be found, what should I do?

Please upgrade your Windows NT to service pack 6 or later, then install Active Accessibility 2.0, which can be downloaded from our website.